1. Definitions

• Buyer: The individual or legal entity purchasing or agreeing to purchase Goods from the Seller.
• Seller: Timeless Aura Group, MB.
• Goods: Medical aesthetic products and related items offered for sale.
• Price: The payable amount excluding shipping, packaging, and customs fees.
• Conditions: These Terms of Service and additional written agreements.

2. Conditions of Sale

• These terms override any Buyer-proposed conditions.
• Placing an order constitutes full acceptance.
• Acceptance of delivery confirms agreement to these terms.
• Continued website use implies acceptance of updates.

3. Pricing

• Prices are as listed or confirmed via order confirmation.
• Shipping and packaging fees are shown at checkout.
• Taxes and duties are not included unless stated.

4. Payment Terms

• Full payment is required before dispatch.
• No set-offs or counterclaims allowed.

Bank Transfer Fee Support Policy:

• $300–$800: Up to $30 reimbursed as store credit (proof required).
• Above $800: Full transfer fee reimbursed as store credit.
• Below $300: Not eligible.

Proof must be submitted within 30 days.

5. Buyer Eligibility & Professional Use

• Products are for licensed healthcare professionals only.
• Buyers must ensure compliance with local laws.
• Responsibility for handling and use rests with the Buyer.

6. Limitation of Seller’s Role

Timeless Aura Group, MB does not provide:

• Medical advice
• Usage training
• License verification

The Seller only operates the website, processes orders, and coordinates logistics.

7. Jurisdiction & Lithuania Notice

• Fulfillment is from licensed partners in South Korea.
• The Lithuanian entity handles support and payments only.
• No local distribution or promotion in Lithuania.

8. Warranties

Products match descriptions at dispatch. No further warranties are provided.

9. Delivery of Goods

• Delivery to the address provided by the Buyer.
• Tracking sent upon dispatch.
• Buyers must ensure successful delivery.
• Buyer bears responsibility for taxes, duties, and receipt.

10. Acceptance of Goods

Goods are accepted 24 hours after delivery unless a claim is filed with clear unboxing video within 30 days.

11. Customs, Import & Regulatory Compliance

• Buyers must comply with destination laws.
• Obtain import licenses and approvals.
• Seller is not liable for seizures or rejections.

12. Private Clients / Unlicensed Purchases

Private buyers assume full responsibility for misuse and legal issues. Orders may be canceled at Seller’s discretion.

13. Refund, Return, and Replacement

• Available for wrong/missing/damaged items.
• Claims require photo/video proof within 30 days.
• Buyer remorse refunds apply to unopened items.
• Duplicate payments refunded as store credit unless requested otherwise.

14. Title and Risk

Risk transfers upon delivery. Ownership transfers upon full payment confirmation.

15. Product Usage Disclaimer

Products must be used only by licensed professionals. Seller is not liable for misuse or adverse outcomes.

16. Reviews and Content Submission

• Reviews must be respectful and relevant.
• Submitted content may be used for marketing.

17. Sale Period Terms

• Sale orders cannot be changed post-confirmation.
• Refunds reflect discounted prices.
• Shipping delays may occur during high volume.

18. Changes to Terms

Terms may be updated without prior notice. Continued use of the website implies agreement to the latest version.

19. Contact Information

For any questions or assistance, contact us at:

• Email: info@kulmari.com
• Phone/WhatsApp: +37060348677
• Address: Girulių g. 5, LT-12124 Vilnius, Lithuania