FAQs

FAQs

Your questions answered! Explore our frequently asked questions to find the information you need.

Product

  • Storage: Keep Botulinum Toxins like Botox and Innotox in a cool, dry place.
  • Empty Bottle: Contact us immediately for assistance.
  • Missing Saline: Report any issues with saline to our support team.
  • Saxenda Pen Issues: Reach out for troubleshooting help.
  • Mixing Products: Consult our guidelines for safe mixing.
  • Short Expiration: Use promptly for best results.
  • Unsatisfactory Results: Contact us for guidance.
  • Medical Advice: We recommend consulting a healthcare professional.

Shipping

  • Track Order: Use the tracking link sent to your email.
  • Package Not Received: Contact us if tracking shows "Delivered."
  • Import Taxes: Check local regulations for details.
  • Damaged Box: Report any damage upon receipt.
  • Warm Ice Pack: This is normal; the product is still safe.
  • Specific Delivery Date: Let us know your preference at checkout.
  • Shipping Time: Typically 3-5 business days.
  • Customs Issues: Contact us for assistance.

Orders

  • Order Delay: We’ll notify you of any delays.
  • Cancel Order: Contact us as soon as possible.
  • Add/Remove Items: Reach out before your order ships.

Payment

  • Double Charge: Contact us for resolution.
  • Payment Confirmation: Check your email for details.
  • PayPal: Yes, we accept PayPal!
  • Store Credit: Use your wallet at checkout.

Return and Refund

  • Return/Replace: Follow our return policy.
  • Wrong Product: Contact us for a replacement.
  • Changed Mind: We accept returns within 30 days.
  • Missing Item: Report any discrepancies.
  • Damaged Product: Reach out for a resolution.
  • Broken Saline Vial: Contact us for assistance.
  • Refund Time: Typically processed within 5-7 business days.

Other

  • Reset Password: Follow the instructions on the login page.
  • Affiliate Program: Join us by applying online.
  • Wholesale Partnership: Contact us for details.
  • PIN Issues: Reach out for assistance.

Reviews

  • Get a Voucher: Participate in our review program.
  • Redeem Points: Use points at checkout for discounts.
  • Review Process: Submit your feedback online.